Before You Oder
You must be 18 years of age or over before ordering our products
Product Description
Great care is taken in describing products as accurately as possible, however due to manufacturer changes and improvements we reserve the right to alter, withdraw or amend product description without prior notice.
Where necessary we will send a substitute item or improved version of the product. If this is not acceptable to you, please notify us at the time of placing your order.
Dimensions and sizes given are approximates only.
There may be slight variations to the colours and materials between the actual product and those shown due to colour variations through electronic media and connection quality.
Batteries are not supplied with products unless stated.
Please Contact Us before you order if you have any queries.
Pricing
All prices shown on this web site are in Great Britain Sterling Pounds and will be billed accordingly.
Postage and Packaging, and administration charges are included in the price.. Prices are subject to change without prior notice. We will of course honour the price of a product once ordered.
Prices quoted relate to this web site only, some prices may differ to that shown in our catalogue, on special offer leaflets or in our numerous advertisements etc.
We will ship the goods within 2 workings after your payment is received.
We will ship the goods within 2 workings after your payment is received. Please note, customer will need to take care of the international bank transaction charges of £5
Where Is My Tracking Number
Your Tracking Number may be found in several ways:
- Our order processed confirmation email
If you do not receive the confirmation email, please check your Junk E-mail folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click Not Junk, which will allow future messages to get through.
We strongly recommend that you add our domain to your email safe list to avoid accidentally filtering our future messages
- You Wanta "Order Summary" - please login to your account and press the "Order History" button the select the "Invoice Number" on the left.
Where is my parcel
You can track your parcel using the following link:
- https://www3.royalmail.com/track-your-item#/
- https://www.parcelforce.com/track-trace
**Please be aware that Royal Mail 1st Class Recorded service is NON Trackable**
Lost my parcel
What happens if I believe my parcel is lost? What can I do if my item is shown as delivered, but it hasn’t received? Don't panic, we are here to help!
- Check whether the item was sent using a service that obtains a signature on delivery. If it was, do you recognise the name of the person who accepted the item? The name will be provided by the person who accepted the delivery and not always the person on the address label.
Royal Mail / Parcelforce usually asks customers to sign for deliveries on a digital screen. However, due to the current coronavirus situation, Royal Mail / Parcelforce will not be handing over their hand held devices to customers to capture signatures. Postmen and women will instead log the name of the person accepting the item.
- If the item was sent to your home, ask anyone else living there if they accepted the delivery. Please also check if the item has been left with a neighbour, or in your designated Safeplace if you have one.
- If the item was sent to your work address, check with the post room and your colleagues to see if someone accepted the delivery.
- Check the shipping address was correct.
If you have tried all above and still there is no sign of the parcel, our only other action would be to put through a claim with Royal Mail / Parcelforce. This can be done either by us, as senders, or by you as receiver.
Whilst we are happy to put the claim through on your behalf, you may in fact prefer to put this through yourself as that will give you full access and all up to date information on the progress of the claim. Simply let us know whether you wish to put the claim through yourself whereby we will send you all the relevant details with all receipts etc
Incorrect Shipping Details
One of the most frustrating things in the shipping process is realising that yourself have accidentally provided an incorrect shipping address, such as an old address, wrong postcode. Fortunately, in some circumstances, you can correct this seemingly uncorrectable mistake.
If you accidentally entered an incorrect shipping address, please Contact us letting us know you need to update your address. Please include your full name, order number, and the correct shipping address.
We will do our best to change the shipping address before it ships. If it does ship before we are able to fix the issue, please reply to our message when the tracking information states that it is being returned to the sender. Unfortunately depending on courier, if an item is undelivered they'll normally hold on to it for 18 days. However, if there's a customs charge to pay, they'll hold on to it for 21 days before they will start the return process.
As soon as we receive it, we will ship you out a new package. Please not that customers will be responsible for the additional shipping cost.
General Return Policy
We provide "14 days warranty" for all the products, customers may request an exchange within this period.
If the item you received is defective or if it is not the item you purchased, Contact us to request a refund/exchange as soon as possible. Be sure to write the order/invoice number on the outside of the package before shipping. Once the item is confirm defected, we will arrange either a replacement or issue a refund of the defected item. We will take care of the return postage.
If you changed your mind and decided you do not want to keep the item, don't worry, simply send your an unopened item(s) back to ous. Contact us to request a refund/exchange as soon as possible. After we receive your returned item and inspect the returned merchandise, we will reimburse your payment account for the purchase price of the item, LESS the original shipping fee. Please note, customer will also have to take care of the return P&P.
Shipping reimburserment is available for the cost of returning defective items or incorrectly sent items. Please email us a copy of the receipt for shipping the item. Shipping reimbursements will Only be refunded for packages shipped via standard delivery service.
Customer must use ONE of the following standard delivery service:
- If return parcel is UNDER 2kg - Royal Mail 2nd Class Recorded (Sign For) Delivery
- If return parcel is OVER 2kg - Parcelforce 48
**Wanta.co.uk will NOT refund any extra cost for other delivery service.**
Please send return postage to:
- Office Unit 3, 88A Stranmillis Road, Belfast, BT9 5AD, UK
Please allow us 3 business days from the time we receive your returned item to process your refund or exchange. Customers are responsible for the risk for returning the item to us.
However, We do not accept any return for the following reasons :
- Product is not suitable for personl reasons such as colors, material, size etc.
- Human damage
- Wearing damage
Terms :
- Customer must report the case within 7 days
- Customer are responsible for the cost and risk for returning the item to us
- Products may be returned as long as the product is in good condition and the original packaging is intact
- Refund is made with the same way as customer paid
LELO's 1 Year Warranty Terms and Conditions
This warranty ONLY applies to Lelo products sold by Wanta.co.uk.
This Product Warranty covers the defects resulting from defective parts, materials, or manufacturing if such defects are revealed during the period of 1 year from the date of purchase.
Warranty period:
1 year warranty for orders from UK and International.
If the product becomes defective during the warranty period, the customer is eligible to apply for an exchange. In case the products are:
- Not working due to manufacturing flaw.
- Damages, defects, malfunctions, or non-functioning to or in the product.
- Any malfunction, defects, or damage arising from shipping or storage of products.
Customers are not eligible to activate the warranty if:
- The warranty period is expired, lost or unpresentable.
- The product has been broken by the customer.
- The product has any type of spilled liquid that can damage the design of the product.
- The product has been damaged by external causes, including accidents, fire, lightning, Acts of God, exposure to water or moisture, or caused by insects, pests, or of whatever kind.
Who pays the returning shipping fee and re-shipping fee?
- It is the customer's responsibility to bear the returning good's shipping fee.
- Wanta will be responsible to ship back the item to the customer.
Please contact our Customer Service to find out if the Warranty service is available. Once your Warranty claim is received, we will investigate the cause of the problem, and if the fault with the Product is a consequence of the Manufacturer’s defect in materials or workmanship, Wanta will refund the Product.
Steps guide customer need to do to activate the warranty:
- Upon confirming the purchase of your order, you'll be given a receipt, which will start counting from the date that you placed your order.
- After this receipt has been acquired by the customer, please don't lose it in case you notice a flaw in your product. You won't be able to switch your products if you don't have your receipt.
- In our case, we do not ship an invoice or receipt along with the order. Customer can show their proof of purchase by logging into their account and show their order history.
- In case your item has been broken within 1 year of purchase, you may contact us and exchange your item. In case your item is discontinued, you may choose an item with a similar value.
- After presenting the receipt, Wanta will take 2-3 business days to process the exchange of the product.
Wanta.co.uk reserves the right to amend or modify the terms and conditions of this Warranty without prior notice.
Note that this warranty is under Wanta, and we advise the customer to register with LELO as well for double protection.
Refund Policy
If you would like a refund on an unopened item(s), please Contact us as soon as possible. The item MUST be returned in its original packaging and original condition. After we receive your returned item and inspect the returned merchandise, we will reimburse your payment account for the purchase price of the item, less the original shipping fee. Please allow us 3 business days from the time we receive your item to process your return.
**Please be aware that we may not accept return merchandise that arrives without an order/invoice number on the outside of the package.**
Refund is made with the same way customer paid
- Credit Card: 2-5 working days to appear in your statement
- Bank Transfer: 1-3 working day
However, We do not accept any refund for the following reasons :
- Product is not suitable for personl reasons such as colors, material, size etc.
- Human damage
- Wearing damage
How to become a member
Register with www.wanta.co.uk is Free!
Member can enjoy :
- our simple online shopping system
- Wanta points which will automatically cumulated for any purchase made. Points can be used for cash discount.
Click here to register
How to change address, name etc.
Please login to you account and make changes.
How to change "register email"
Provide us your "new email"
Please email to : cs@wanta.co.uk
Our Privacy Policy
This privacy policy will explain how wanta.co.uk uses the personal data we collect from you when you use our website.
What data do we collect
We collect the following data:
- Personal identification information (Name, email address, phone number, etc.)
- No payment details or information are collected
How do we collect your data?
You directly provide us with most of the data we collect. We collect data and process data when you:
- Register online or place an order for any of our products or services.
How will we use your data?
We collect your data so that we can:
- Process your order and manage your account.
- Email you with special offers on other products and services we think you might like.
Marketing
We would like to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out at a later date.
If you no longer wish to be contacted for marketing purposes, please contact us.
What are your data protection rights?
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access - You have the right to request us for copies of your personal data. We may charge you a small fee for this service.
The right to rectification - You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
The right to erasure - You have the right to request that us to erase your personal data, under certain conditions.
The right to restrict processing - You have the right to request that us to restrict the processing of your personal data, under certain conditions.
The right to object to processing - You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability - You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@wanta.co.uk
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. However, when you visit our websites, we DO NOT collect information from you.
For further information, visit allaboutcookies.org.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Changes to our privacy policy
We keep our privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 16 Oct 2020.
How to contact us
If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please contact us at our email: cs@wanta.co.uk
Wanta points scheme
Customers are rewarded with points automatically for any purchase made. Points will be issue to your Wanta account once the item(s) despatched. Points can be used for cash discount.
- Customers get 1 Point for every each GBP£1.00 paid on purchase
- Applies to product only, shipping and service fee are not counted
- One Point equals to GBP£0.05
- Points are used in 2 units basis
How to use Points :
- Select the items
- Customer will be able to use the Wanta points during checkout
Free gifts / Special offers
Customers are rewarded with free gifts or special offers for purchase over £50 and £100.
Example : For a purchase of £100, customer gets a total of TWO offers. One from the £50 section and an extra gift from the £100 section. Click here to see all offers
How and where to select the offers?
You can select them from the checkout section
Submit your product review and earn points
Want to earn more Wanta points? Customers can submit their product reviews for the items they have purchased with us.
Customers are rewarded with 4 Points for each review being posted.
How to order online
1. Select the item
- Press "Add" to add the item to basket
- Press "X" to delete an item from basket
- Press "Proceed" to proceed checkout
2. Select delivery option
- Select your country
- Select delivery method
- Select free gift or offer (If applicable)
3. Login or register as member
- Login or register as member
4. Personal information
- Use the Points (If applicable)
- Enter your delivery details
5. Select payment option
- Select payment option
6. Receive the goods
How to cancel an order
If you would like to cancel an order before payment, please login to your account and press the "cancel" button at the bottom of the order detail page.
If you would like to cancel an order after payment has been made, please email us your request. However if the order has already been processed and shipped we will not be able to cancel the order. We regret any inconvenience this may cause you.
Why can't I add items to basket
Please set your browser to accept cookies.
For Internet Explorer:
- Click the Tools menu.
- Select Internet Options.
- Click the Privacy tab.
- Click the Default button (or manually slide the bar down to 'Medium').
- Click the OK button.
For Google Chrome:
- To adjust cookies and other settings in Google Chrome, please review the information in the Google Chrome Help Center.
For FireFox:
- Click the Tools menu. (On a Mac, click the Firefox menu.)
- Select Options. (On a Mac, select Preferences.)
- Click the Privacy tab.
- Select the 'Accept cookies from sites' checkbox.
- Click the OK button
What do I do if I place an incorrect order
You will have to login to your account, you can then view and cancel the orders in the "Order Summary" page.
Discreet packaging
Your privacy is important to us. Therefore, we will do absolutely everything to ensure your details and your package is completely discreet.
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| Product Type |
Packaging |
| Very small items such as 1 - 8 pcs of condom singles |
White envelope without any logo and printing. Sender: Office Unit 3, 88A Stranmillis Road, Belfast, BT9 5AD, UK |
| Small items such as 1 box of condom |
Plain brown bubbled envelope. Sender: Office Unit 3, 88A Stranmillis Road, Belfast, BT9 5AD, UK |
| Other items |
Plain brown paper box (or sealed plain brown paper bag for local delivery). Sender: Office Unit 3, 88A Stranmillis Road, Belfast, BT9 5AD, UK |
